During the Corona epidemic, there were special changes to the refund policy.
Change ticket:
If the flight booked by the passenger is cancelled during the epidemic period, we will change the date range provided by the airline free of charge according to the policy given by the airline (currently different airlines have different rescheduling regulations)
Some airlines only allow free flights within 7 days or require passengers to contact airline customer service for ticket modifications
Travel Voucher/Ticket Exchange
At present, the refund process for all airlines takes a very long time, and we can handle ticket exchange for passengers on our end. It means we will process your ticket refund first, and then provide you with a new ticket for the same amount. We will settle and refund the difference between the new ticket amount and the refund amount after the refund amount is returned.
to refund a ticket:
If the passenger insists on applying for a refund. We will charge a processing fee of 50 euros per passenger for ticket refund (25 euros for ticket purchase+25 euros for ticket refund)
Also, please note that during the current pandemic, most airlines may experience a delay of 8-10 weeks in ticket refund processing. Although all airline fees will be refunded, the cost of processing the refund will be borne by the passenger.
Ticket Change Introduction
When passengers are unable to travel according to their original itinerary, they need to consult about ticket changes.
Regarding ticket changes, each airline has its own relevant ticket change terms. The cost of airline ticket changes will be calculated based on the current ticket change rate. It is recommended that passengers inquire about whether the ticket they have booked can be rescheduled and the cost of basic ticket changes when booking.
Due to the complexity of the ticket change process, passengers are unable to complete the change on their own on the official website. It is recommended that passengers submit a ticket change application to our after-sales department at least 3 working days before the original departure date after confirming their new itinerary. (Note: We cannot process rescheduling on public holidays, Saturdays, Sundays, weekday evenings, etc. that are not working hours.)
There are generally two situations for ticket changes:
1. Change the flight ticket date
Passengers not only need to pay the basic ticket change fee stipulated by the airline, but also need to pay the price difference between cabin seats and tax rates.
① The price difference of cabin space depends entirely on the cabin space of the flight on the day of the passengers final decision to reschedule
② If the tax rate on the passengers changed departure date is higher than the tax rate on the ticket purchased at the time, the passenger also needs to pay the difference in tax rates to the airline.
2. Change the destination of the flight ticket
It can also be called changing the itinerary. If you need to change the originally planned destination, you need to see if the airline allows passengers to make this change.
***If it is necessary to change the carrier airline, such changes are not within the scope of ticket changes***
Airlines only allow some tickets to change destinations, and ticket prices will be much higher than regular tickets.
Change process
1. To submit a ticket change application, please contact the after-sales department to inquire whether your ticket can be changed and the specific cost of ticket change.
You can consult through WeChat
Or send an email to: info@blueskytrip.nl
Please indicate in the subject line of the email: Application for ticket modification.
The content includes:
-Passenger name
-Booking code
-Expected date to be changed
2. The after-sales department will reply via email within 1-3 working days and explain the cost of ticket modification and any additional processing fees incurred. In addition to the ticket change fees charged by airlines, we will also charge a processing fee of at least 40 euros based on the actual costs incurred.
If your ticket change schedule is very close, please contact our after-sales department directly after submitting the ticket change application.
3. We will change the ticket for you after receiving your payment.
The ticket modification process takes 1-3 working days. After the modification is completed, we will resend the new electronic ticket to your email.
*Refunds will not be processed on Saturdays, Sundays, and public holidays.
*The revised ticket price may fluctuate after the initial estimation. When there is any dispute regarding the interpretation of ticket terms and price estimation, the final ticket change fee provided by the after-sales department shall prevail.
Refund Introduction
Each airline has its own refund policy. But the following two situations are impossible/difficult to refund.
1. If a passenger does not appear at the boarding counter, or fails to arrive at the boarding gate within the specified time, or fails to board at the designated boarding time, the airline will be deemed absent (NO-SHOW) and will not be held responsible for the passenger. In this case, passengers have no right to request a refund or change of ticket. If passengers want to change to another flight, they can only contact blueskytrip.nl to purchase a new ticket.
2. If a passenger has already used or is currently using a ticket, the airline does not allow refunds.
If you encounter the reasons and situations mentioned below, please contact customer service to confirm the specific terms of your flight.
Refunds caused by force majeure factors
If a flight is cancelled due to force majeure reasons of the airline, such as weather conditions, passengers can apply to the airline to reschedule to another flight or itinerary within the validity period of the ticket. Passengers can apply for a full refund (note: seat ticket agency, initial service fee of 25 euros will be deducted)
2. The terms of your ticket allow for a full refund. (Initial service fee of 25 euros will be deducted)
3. The occurrence of passenger fatalities
If the passenger holds cancellation insurance for the ticket price, the passenger needs to provide written proof to the insurance company and can apply for a full refund of the ticket if unable to travel. (Please read the relevant terms carefully before purchasing cancellation insurance)
Refunds caused by personal factors
Generally speaking, all airlines have penalties for economy class refunds. In other words, refunds caused by passengers own reasons are almost never fully refunded.
1. Partial refund
In most refund cases, airlines will provide partial refunds according to the refund terms, and passengers will need to pay a certain amount of penalty. If there are special reasons for requesting a refund, please contact customer service for a more accurate refund amount.
2. Tax refund
If your ticket cannot be refunded, some airlines allow passengers to apply for a tax refund. The refunded tax shall be calculated based on the tax rate at the time the passenger applies for the refund.
Refund process
1. When the passenger confirms that they will no longer participate in the already booked flight itinerary, please be sure to contact blueskytrip.nl customer service to apply for a refund
Please send your refund request confirmation letter, passenger name, reservation code, and your bank account information via email to info@blueskytrip.nl The bank account information you provide must be consistent with the bank information you used to pay for the flight ticket.
After receiving the passengers refund request, the customer service center will submit the refund request to the airline.
3. In the process of helping you process a refund, we will charge an additional service fee of at least 40 euros based on the actual cost incurred. In addition, the first-time service fee for purchasing a ticket is 25 euros and is non refundable.
4. The refunded amount will be refunded to the passenger who applied for a refund in the form of a transfer.
*After the passenger applies for a refund, your flight itinerary will be immediately cancelled and the refund request will be submitted to the airline immediately. Refunds need to wait for at least 6-8 weeks, and the customer service center will notify the passenger after receiving the refunded amount.
If you have any questions, please feel free to contact blueskytrip.nl customer service center at any time: info@blueskytrip.nl
frequently asked questions
-How can I apply for an invoice?
If you need to apply for an invoice, please send your request via email to your mailbox info@blueskytrip.nl And indicate in the email: the flight reservation number, the content that needs to be mentioned on the invoice, such as the company name and address required on the company invoice; Personal invoices must indicate the address.
*The invoice is in English. Please provide the English version of the company name and address
The invoice will be sent to your email in PDF format within one business day of receiving your request. Our company only provides electronic invoices. If you need paper invoices, please print them yourself.
-Travel itinerary change notification
After receiving notification of flight changes from the airline, the customer service center will send the latest itinerary to each passenger via email. Passengers can check the d itinerary by clicking on the "View Itinerary" option in the new email.
If the situation is urgent, the customer service center will notify the customer by phone.
If the airline has an emergency flight change and customer service is unable to contact the customer immediately, please contact the airline for consultation immediately upon discovering the change.
